Without Silia
- 30 to 60 min per incident
- 0% ever gets logged
- Coordination by phone calls
Operator Journey Companion
Part of the Logistics
Rides along with the driver on WhatsApp: logs every shift start, structures the incidents they report, filters the noise and proposes the resolution.
Logistics
The context
What happens on the route gets lost in the groups
A mid-size carrier has around two thousand active WhatsApp groups. Incidents get resolved by phone and never reach the system. The coordinator builds the fix over thirty to sixty minutes of serial calls. There is no record, no analysis and no operational learning from it.
The solution
Every shift logged and every incident resolved
The driver reports the shift start on WhatsApp and the agent validates the unit. It structures each incident in natural language, filters the noise and builds the proposal for the coordinator, who approves or adjusts. At close it consolidates and logs the shift.
Ask me anything
Key capabilities
A system that gets better with every question.
Shift start
The driver reports identity, unit and load at shift start on WhatsApp, and the agent validates against the catalog and confirms.
Free-text incidents
The driver reports in free text in service and the agent understands the intent, structures the event and assigns it a type and severity.
Noise filter
It discards messages that are not incidents, greetings, confirmations and general chat, so only real events reach the coordinator.
Proposal and close
It builds the rule-based resolution proposal for the coordinator, who approves or adjusts, and at close consolidates the day.
With Silia
- Under 10 minutes flat
- Everything gets logged
- Coordinator only approves
System
System integrations
During every call, Silia connects live to the systems your operation runs on — updating records, triggering workflows, and confirming actions without interrupting the conversation.
FAQs
Still have questions?
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Logistics