Without Silia
- Answer in many hours
- Competitor replies first
- Data lost in email
Operational Quoting Agent
Part of the Logistics
Receives quote requests on WhatsApp or email, validates them against the rate table and capacity, and responds in minutes or escalates to the exec with a proposal.
Logistics
The context
The exec answers every single quote request by hand
Every quote request runs through the exec as a filter: they read the message, validate the fields, check the rate table and build the answer by hand. The reply takes hours and the competitor already responded. Route and demand data stays in email, with no structure.
The solution
A quote that is ready in minutes, not in hours
The agent classifies the intent of each message and evaluates it against the rate table and capacity. It generates the quote with price and validity, sends it alone when the rules are met or escalates to the exec with the proposal. It requests missing data at once.
Ask me anything
Key capabilities
A system that gets better with every question.
Intent classification
It tells whether the message asks for a quote, availability, a booking or follow-up, and runs the right flow without the exec.
Rate evaluation
It validates the request against the rate table by lane, type and capacity, and builds the answer with the right price and validity.
Close or escalate
It sends the quote alone when it meets the team rules, or escalates to the exec with the proposal when an exception is out of policy.
Missing data
When the request is incomplete, it asks for everything missing in one interaction, no email chains, and resumes once the client replies.
With Silia
- Answer within 15 min
- 65% closes on its own
- Every request logged
System
System integrations
During every call, Silia connects live to the systems your operation runs on — updating records, triggering workflows, and confirming actions without interrupting the conversation.
FAQs
Still have questions?
Carrier Bidding & Auto-Booking
Classifies every new load between direct assignment and auction, notifies your best carriers by email, WhatsApp and voice, and issues the rate confirmation.
LogisticsNLP Incident Classification Agent
Reads the free-text notes on blocks and incidents, assigns the right category to each one and turns loose observations into a fully structured history.
LogisticsClient Status Tracking Bot
Serves the client on WhatsApp or portal, identifies their load, checks status and ETA in the TMS and answers in natural language, or escalates to an operator.
LogisticsAutomated Collections & PODs
Detects delivered loads missing a POD, chases the document with the client, runs escalating payment reminders and records every payment in your ERP system.
LogisticsPayments, Factoring & Quickpay Hub
Applies payment rules by carrier tenure, ranks the daily queue by due date, recommends quickpays with calculated ROI and records every payment in SAP.
LogisticsDynamic Freight Pricing Engine
Takes an RFQ with lane, equipment and date and returns three prices in under two seconds: aggressive, balanced and high margin, with a guaranteed floor.
LogisticsFleet Efficiency Dashboard
Consolidates the fleet's historical KPIs into a per-vehicle operational board, with efficiency trends ready to compare, prioritize and act upon every week.
LogisticsAutomated Weekly Fleet Report
Builds the weekly fleet KPI report straight from the telemetry data lake and delivers it every Monday at 6 am by email and WhatsApp on read-only access.
LogisticsAutomated Driver Check Calls
Contacts the driver by voice, WhatsApp or SMS each cycle, captures location and ETA, updates the load in the TMS and escalates to dispatch on no answer.
LogisticsContracted Carrier Monitor
Connects with each carrier on their channel, normalizes the reports into a single milestone model, detects SLA deviations and alerts the coordinator before expiry.
LogisticsAutomated Email and Doc Reader
Reads the operations inbox every minute, classifies each RFQ, BOL, POD or COI, extracts the fields with OCR and creates or updates the load in the TMS.
LogisticsBackhaul Opportunity Detector
Detects compatible return loads for every truck before it heads back empty, calculates incremental margin and queues each one for one-click approval.
LogisticsQuote-to-Cash Anomaly Detector
Crosses quote, invoice and carrier cost for every completed load, surfaces discrepancies the same day and routes each one with an owner and amount at risk.
LogisticsFleet Talk to Data Assistant
Answers any question about fleet operations in natural language, querying the data lake and the operational history without exporting one single CSV.
LogisticsCarrier Density & Coverage Map
Crosses demand against carrier coverage per lane every week, ranks gaps by dollars at risk and delivers target lists ready for the outreach agent to begin.
LogisticsIntelligent Control Tower
Monitors every active load in real time, detects ETA deviations, unscheduled stops and drivers out of contact, and ranks every incident by risk level.
LogisticsOperator Journey Companion
Rides along with the driver on WhatsApp: logs every shift start, structures the incidents they report, filters the noise and proposes the resolution.
LogisticsIntelligent Alert Triage Agent
Classifies the hundreds of daily fleet alerts by severity, builds the prioritized board and pushes critical ones to the operator with a suggested action.
LogisticsWhatsApp Group Incident Agent
Listens to the operational WhatsApp groups, classifies each message, structures the incident with type and severity and notifies the coordinator to handle it.
LogisticsVehicle Risk Scoring Agent
Calculates a weekly risk score per vehicle through a weighted formula over the alert history, and presents the traffic light on a board and via push.
LogisticsSales Copilot for Freight RFQs
Evaluates every RFQ inside Salesforce in under five seconds: a viability score, a recommended price with its rationale and a suggested action for the rep.
LogisticsDaily Fleet Operations Copilot
Turns each day of fleet telemetry into a per-vehicle narrative, delivers it by WhatsApp and email before 6 am and answers every follow-up question in chat.
LogisticsCarrier Hunter & Outreach Agent
Takes coverage gaps as input, finds carrier contacts across public registries and runs outreach by email, WhatsApp and voice until they are activated.
Logistics