Without Silia
- 15 to 60 min per answer
- 30 to 50% of contact
- Operations flooded
Client Status Tracking Bot
Part of the Logistics
Serves the client on WhatsApp or portal, identifies their load, checks status and ETA in the TMS and answers in natural language, or escalates to an operator.
Logistics
The context
Every client asks operations where their load is
Every time a client wants to know where their load is, they message or call operations. Between thirty and fifty percent of the incoming messages are status queries that need no human. That floods the team with low-value work and creates friction when the answer runs late.
The solution
The client gets status in under thirty seconds
The agent serves the client on WhatsApp or portal and locates the load by reference or BOL. It checks the status and ETA in the TMS and answers in natural language. If the client reports a problem or asks for more, it escalates to an operator with the chat history.
Ask me anything
Key capabilities
A system that gets better with every question.
Load identification
It recognizes the client by number or session and locates the load by load, own reference or BOL, asking for the detail only if needed.
Status in plain language
It checks the status, location and ETA in the TMS and answers in seconds, in Spanish or English, with no client waiting on an operator.
Multi-load
If the client has several active loads, it lists them all and lets them pick which to check, with no reference required for each one.
Escalation with context
If the client reports a problem, shows urgency or asks beyond status, it escalates to an operator with the full chat history.
With Silia
- Under 30 seconds flat
- 70% resolves itself
- Operations on what matters
System
System integrations
During every call, Silia connects live to the systems your operation runs on — updating records, triggering workflows, and confirming actions without interrupting the conversation.
FAQs
Still have questions?
Carrier Bidding & Auto-Booking
Classifies every new load between direct assignment and auction, notifies your best carriers by email, WhatsApp and voice, and issues the rate confirmation.
LogisticsNLP Incident Classification Agent
Reads the free-text notes on blocks and incidents, assigns the right category to each one and turns loose observations into a fully structured history.
LogisticsAutomated Collections & PODs
Detects delivered loads missing a POD, chases the document with the client, runs escalating payment reminders and records every payment in your ERP system.
LogisticsPayments, Factoring & Quickpay Hub
Applies payment rules by carrier tenure, ranks the daily queue by due date, recommends quickpays with calculated ROI and records every payment in SAP.
LogisticsDynamic Freight Pricing Engine
Takes an RFQ with lane, equipment and date and returns three prices in under two seconds: aggressive, balanced and high margin, with a guaranteed floor.
LogisticsFleet Efficiency Dashboard
Consolidates the fleet's historical KPIs into a per-vehicle operational board, with efficiency trends ready to compare, prioritize and act upon every week.
LogisticsAutomated Weekly Fleet Report
Builds the weekly fleet KPI report straight from the telemetry data lake and delivers it every Monday at 6 am by email and WhatsApp on read-only access.
LogisticsAutomated Driver Check Calls
Contacts the driver by voice, WhatsApp or SMS each cycle, captures location and ETA, updates the load in the TMS and escalates to dispatch on no answer.
LogisticsContracted Carrier Monitor
Connects with each carrier on their channel, normalizes the reports into a single milestone model, detects SLA deviations and alerts the coordinator before expiry.
LogisticsAutomated Email and Doc Reader
Reads the operations inbox every minute, classifies each RFQ, BOL, POD or COI, extracts the fields with OCR and creates or updates the load in the TMS.
LogisticsOperational Quoting Agent
Receives quote requests on WhatsApp or email, validates them against the rate table and capacity, and responds in minutes or escalates to the exec with a proposal.
LogisticsBackhaul Opportunity Detector
Detects compatible return loads for every truck before it heads back empty, calculates incremental margin and queues each one for one-click approval.
LogisticsQuote-to-Cash Anomaly Detector
Crosses quote, invoice and carrier cost for every completed load, surfaces discrepancies the same day and routes each one with an owner and amount at risk.
LogisticsFleet Talk to Data Assistant
Answers any question about fleet operations in natural language, querying the data lake and the operational history without exporting one single CSV.
LogisticsCarrier Density & Coverage Map
Crosses demand against carrier coverage per lane every week, ranks gaps by dollars at risk and delivers target lists ready for the outreach agent to begin.
LogisticsIntelligent Control Tower
Monitors every active load in real time, detects ETA deviations, unscheduled stops and drivers out of contact, and ranks every incident by risk level.
LogisticsOperator Journey Companion
Rides along with the driver on WhatsApp: logs every shift start, structures the incidents they report, filters the noise and proposes the resolution.
LogisticsIntelligent Alert Triage Agent
Classifies the hundreds of daily fleet alerts by severity, builds the prioritized board and pushes critical ones to the operator with a suggested action.
LogisticsWhatsApp Group Incident Agent
Listens to the operational WhatsApp groups, classifies each message, structures the incident with type and severity and notifies the coordinator to handle it.
LogisticsVehicle Risk Scoring Agent
Calculates a weekly risk score per vehicle through a weighted formula over the alert history, and presents the traffic light on a board and via push.
LogisticsSales Copilot for Freight RFQs
Evaluates every RFQ inside Salesforce in under five seconds: a viability score, a recommended price with its rationale and a suggested action for the rep.
LogisticsDaily Fleet Operations Copilot
Turns each day of fleet telemetry into a per-vehicle narrative, delivers it by WhatsApp and email before 6 am and answers every follow-up question in chat.
LogisticsCarrier Hunter & Outreach Agent
Takes coverage gaps as input, finds carrier contacts across public registries and runs outreach by email, WhatsApp and voice until they are activated.
Logistics