Not a new product. The same agent that runs your operation — with a phone line attached. Same intelligence, same integrations, same governance.
Silia answers instantly with ultra-low latency and delivers responses designed specifically for phone — clear, structured, easy for callers to follow. No IVR menus, no hold music, no waiting.
Silia adapts to how callers really speak — handling interruptions, topic shifts, and changes in tone — responding in a voice that feels conversational and human, never scripted or robotic.
The agent doesn't just answer questions — it takes action. It updates records, opens cases, confirms payments, and closes tickets while the conversation is still happening, without putting the caller on hold.
“Silia Voice reduced call-center volume by 60% — and our clients tell us they can’t even tell they’re talking to an AI agent.”
Silia connects to your systems to access data, take action in real time, and resolve complex queries with consistent quality — handling thousands of concurrent calls without adding headcount.
Silia connects to your CRM, ERP, ticketing, and billing systems to retrieve information and execute actions in real time — delivering fast, accurate resolution at any volume.
Silia follows your defined workflows — confirming details, validating documents, processing sensitive steps — with the governance rules your business requires at any volume.
Custom Voice Cloning
With written authorization, Silia can clone any voice and apply it to your agent — your brand persona, at scale.
Natural voices that sound like your brand
Choose from professionally designed voice personas, customize greetings and phrasing, and tailor how Silia sounds for different audiences or service tiers. Silia delivers the right voice and tone on every call — across one brand or many.
Define how your agent behaves on every call
Set clear policies and guidance — from tone and language to the specific topics that should escalate directly to your human team. Silia follows these instructions precisely, ensuring consistent, on-brand operations at any scale.
Make it sound exactly like you want
With the appropriate authorization, Silia can clone a voice and apply it to your agent — delivering a fully personalized brand presence at enterprise scale. Available as an add-on on select plans.
Voice connects to the same systems your agent already uses. No new infrastructure to build — the channel activates on top of what's already in production.
Silia Voice works with your existing telephony setup. Get started with call forwarding, or go deeper with SIP trunk integration for full control — without downtime or disruption.
During every call, Silia connects live to the systems your operation runs on — updating records, triggering workflows, and confirming actions without interrupting the conversation.
Everything you need to know about our voice models
