Without Silia
- Only a sample reviewed
- Error seen after pay
- 291 per correction
Part of the PEO / HR
Reviews the pre-payroll report line by line against the rules, cross-checks hours and events, grades each anomaly and blocks the cycle when critical.
Payroll error is the leading driver of SMB client churn for a PEO. By the time an employee gets paid wrong, the damage is done. Pre-dispersion review barely exists in the mid-market: the operator checks a random sample, not every line. The error surfaces after the pay run.
The operator loads the pre-payroll report and the agent reviews it line by line against client rules: hours, deductions, salary bands and benefits. It cross-checks hours with approved timesheets and the period events. It grades each anomaly and blocks the cycle.
A system that gets better with every question.
Line-by-line review
It reviews the full universe of the pre-payroll report against client rules, hours, deductions, salary bands and active-plan benefits.
Hours and event check
It checks report hours against approved timesheets and confirms the period events, hires, exits and changes, are reflected right.
Severity grading
It grades each anomaly as critical, medium or informative, with the current versus expected value and the recommended action.
Cycle blocking
It blocks cycle confirmation while critical or medium anomalies stay open and requires written justification for any exception.
Without Silia
With Silia
During every call, Silia connects live to the systems your operation runs on — updating records, triggering workflows, and confirming actions without interrupting the conversation.
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Captures hours over WhatsApp, validates them against the shift and overtime rules, routes supervisor approval and consolidates the period for payroll.
Builds the rep a prospect brief by industry: profile, likely pains, value proposition, anticipated objections and a structured first-call script to run.
Greets the new employee on WhatsApp the moment they are registered, validates identity, signs documents, presents policies and guides benefits enrollment.
Onboards a PEO's SMB client through conversation, validates every document with OCR, detects what is missing, and hands over the file ready to activate.
Captures hires, terminations and changes in a structured flow, requests supporting documents, builds the downstream checklist and notifies HR to run it.
Builds the account manager an account brief from the Record Layer: recent activity, service gaps, risk signals and talking points by meeting objective.
Captures the SMB underwriting data and documents by conversation, validates completeness with OCR and hands the analyst a full file ready to analyze.
Monitors contract end dates, opens the renewal cycle at ninety days, runs the client contact sequence and builds the renewal brief for the account manager.
Resolves time-off, balance, policy and payroll questions over WhatsApp, opens the request with a tracking number and routes it on to the right supervisor.
Guides the employee through open enrollment on WhatsApp: presents the plans, compares them in plain language, captures dependents and links the portal.