Without Silia
- Twenty minutes per request
- Manual follow-up by phone
- Reconciliation on partial data
Provider Network
Part of the Insurance
Orchestrates each service with the network providers on their channel, logs the whole interaction and builds the reconciliation package when the service closes.
Insurance
The context
Coordinating the provider network burns many hours
Each request to a provider is manual: the coordinator reaches out by email or phone, waits and recaptures the reply. That is twenty minutes per request and around 500 hours a month. One in three needs extra follow-up and reconciliation gets built at close with partial data.
The solution
A network that coordinates itself and leaves it ready
The agent receives the request with the file context and sends it to the provider on their channel, with everything they need to act. It logs every exchange, reminds whoever goes quiet and, at service close, builds the reconciliation package ready for the back-office.
Ask me anything
Key capabilities
A system that gets better with every question.
Provider orchestration
Sends the request to the provider on their usual channel, WhatsApp, email or API, with all they need to act and no extra detail asked.
Structured logging
Logs every exchange with the provider: request, confirmation, documents and authorizations, so nothing gets lost in the inbox.
Automatic reminders
Watches each provider's SLA and sends a timely reminder when they go quiet, with no coordinator chasing the service by phone at all.
Reconciliation package
At service close it builds the package with the service, documents, authorizations and amount, ready to match against the invoice.
With Silia
- Under two minutes per send
- Automatic SLA reminders
- Reconciliation package ready
System
System integrations
During every call, Silia connects live to the systems your operation runs on — updating records, triggering workflows, and confirming actions without interrupting the conversation.
FAQs
Still have questions?
Resolution Desk
Ingests the claim file, builds the coverage table, coordinates providers with deadlines and escalates only the exceptions to the adjuster with context.
InsurancePolicy Document Onboarding
Onboards the policyholder over WhatsApp: receives their documents, reads them with OCR, validates RFC and ID against official sources and opens the file in the CBS.
InsuranceEndorsements & Renewals
Receives the endorsement request, extracts the change with vision, validates it against the product rules and runs it in the CBS with receipts and endorsed policy.
InsuranceClaim Notice
Receives the claim notice over WhatsApp, validates coverage against the CBS and opens the structured claim file in under two minutes, ready for the desk.
InsuranceProvider Billing Alerting
Reads each provider invoice line by line, cross-checks it against the agreement tariff and alerts with a zero to one hundred score on every deviation found.
Insurance