Without Silia
- New objection seen in weeks
- Top rep's answers unshared
- Drop seen in the weekly report
Live Revenue Intelligence
Part of the BPO / Contact Center
Monitors conversion in real time, captures objections from every call, alerts on drops, and takes the responses that win to the whole team within hours.
BPO / Contact Center
The context
A conversion drop is caught a full week too late
In sales and collections, the supervisor does not know live why conversion drops. A new objection appears and spreads across the team before anyone notices. The best reps' responses go undocumented, and the playbook updates once a quarter, when it is already too late.
The solution
Conversion, objections, and playbooks in real time
The agent reads every RTA interaction, tracks conversion by rep, team, and campaign, and alerts on the drop with its cause. It extracts frequent objections with the responses that converted, and once approved takes them to the whole operation in hours, not weeks.
Key capabilities
A system that gets better with every question.
Conversion monitor
Tracks conversion, revenue per hour, and handle time by rep, team, and campaign, with a live traffic light for the supervisor.
Objection bank
Captures frequent objections from the RTA, clusters them, and keeps the responses that converted, validated by the supervisor per vertical.
Drop alerts
Flags when conversion or revenue fall in the configured window, and diagnoses which objection or pattern rose to explain the drop.
Playbook builder
Analyzes the best reps, extracts openings, sequences, and closes, and publishes a repeatable playbook for the whole team, not just one.
With Silia
- Objection propagated in hours
- Top rep's playbook for all
- Drop with a real-time alert
System
System integrations
During every call, Silia connects live to the systems your operation runs on — updating records, triggering workflows, and confirming actions without interrupting the conversation.
FAQs
Still have questions?
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BPO / Contact CenterOperational Knowledge Fabric
Turns a contact center's scattered documentation into a single source of truth that is searchable by meaning, versioned, and propagated to every agent.
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BPO / Contact Center